Terms & Conditions

Terms and Conditions of Use of the Shakadabra Platform

Last updated: 06/07/2026 · Version 2.0 (replaces the version dated 11 May 2026)

These Terms and Conditions of Use (the "Terms") govern access to and use of the Shakadabra platform by Explorers, Providers and B2B2C Partners. Use of the Platform implies full acceptance of the Terms.

This is a courtesy English translation of the official Italian Terms and Conditions. In case of discrepancies, the Italian version prevails.

1. Preamble and definitions

1.1 Preamble

These Terms are drafted pursuant to Italian Legislative Decree No. 70 of 9 April 2003 (e-commerce), Italian Legislative Decree No. 206 of 6 September 2005 (Consumer Code), as amended by Legislative Decree 26/2023, Regulation (EU) 2022/2065 (Digital Services Act, "DSA"), Regulation (EU) 2019/1150 (platform-to-business relations) and the remaining applicable Italian and EU law.

1.2 Definitions

2. Subject matter

These Terms govern: access to and use of the Platform; registration and management of Explorer, Provider and B2B2C Partner accounts; publication, search, booking and enjoyment of Experiences; payment flows and applicable commissions; the Video Review system and the Earn from Review program; the B2B2C referral program; the rights and obligations of the parties.

Shakadabra acts as operator of a digital marketplace bringing Explorers and Providers into contact. Shakadabra is not a party to the Experience-delivery contract, which is concluded directly between Explorer and Provider.

3. Registration and account activation

3.1 Explorer registration

Registration as an Explorer occurs via the mobile app or website and requires: full name, a valid e-mail address, a password meeting the indicated security requirements, acceptance of these Terms and of the Privacy Policy. Activation is subject to e-mail confirmation via verification link. The Explorer may complete the profile with phone number, photo, preferences and a linked PayPal account for the Earn from Review program.

3.2 Provider registration

Registration as a Provider occurs exclusively at https://provider.shakadabra.com and requires: business name or full name, VAT number or tax code, registered office and billing address, SDI recipient code or PEC for electronic invoicing, bank references or activation of a Stripe Connect account, any qualifying documents required by local law (licenses, authorisations, tour-guide certifications and the like), acceptance of these Terms and of the Privacy Policy. Shakadabra reserves the right to verify the data and request additional documents: activation is subject to successful verification.

3.3 B2B2C Partner registration

Registration as a B2B2C Partner is free of charge and occurs at https://provider.shakadabra.com. It requires: business name and type of activity, VAT number or tax code, place of business, contact details, a PayPal account for receiving commissions, acceptance of these Terms and of the Privacy Policy. Once activated, the Partner receives a unique QR code, a unique referral link and a management dashboard.

3.4 Account security

The User is responsible for safekeeping their credentials and for any activity carried out through their account. In case of suspected unauthorised use, the User must immediately notify Shakadabra at [email protected].

4. Minimum age

Use of the Platform is reserved to persons aged 18 or over. Registration by minors is expressly prohibited. Shakadabra reserves the right to verify the User's age at any time and to suspend or cancel non-compliant accounts.

5. How the marketplace works and transparency (Art. 49-bis Italian Consumer Code)

5.1 Role of Shakadabra

Shakadabra operates a "video-first" digital marketplace: it provides the technological infrastructure for publishing Experiences, facilitates the matching of demand (Explorers) and supply (Providers), processes payments through Stripe, manages the video review system and the commission programs, and provides customer support. Shakadabra is not an organiser, intermediary or seller of package travel under Italian Legislative Decree 79/2011 and is not a party to the Experience-delivery contract.

5.2 Role of the Provider and trader status

The Provider is solely responsible for the description of the Experience, the quality of the service rendered, compliance with applicable law (authorisations, licenses, safety, taxes), insurance obligations and the contractual relationship with the Explorer. Unless otherwise indicated on the Experience page, the Provider acts as a trader on the basis of the declaration made to Shakadabra. Where a Provider declares not to be a trader, the listing states this expressly and the Explorer is informed that in such case the protections afforded by EU consumer law do not apply. The identity of the Provider (name and contact details) is visible on the Experience page before Booking.

5.3 Allocation of obligations

With respect to the Booking contract: the Provider is responsible for performing the Experience, for the conformity of what is delivered with its description, and for tax and documentary obligations towards the Explorer; Shakadabra is responsible for operating the Platform, processing the payment and issuing the Voucher. Payment made by the Explorer through the Platform discharges the Explorer's payment obligation towards the Provider.

5.4 Main ranking parameters

The order in which Experiences are presented in the feed and in search results is mainly determined by: relevance to the search, the selected categories and the Explorer's location (where geolocation consent has been given); interactions and bookings generated by Video Reviews relating to the Experience; reviews and ratings received; completeness and quality of the listing; calendar availability. Shakadabra does not sell paid placements in the feed; any promotional content, if introduced, will be clearly labelled. Further information on recommender systems is available on the DSA Information page.

5.5 Role of the Explorer

The Explorer books the Experience by accepting the conditions stated by the Provider in the listing and is responsible for the accuracy of the data provided, their own conduct during the Experience, compliance with the Provider's instructions and payment.

6. Bookings and payments

6.1 Conclusion of the Booking

The Booking is concluded upon payment confirmation by the Stripe gateway. Shakadabra sends the Explorer a confirmation e-mail and a digital Voucher with the Experience details, the booking code and the Provider's contacts.

6.2 Payment methods

Payments are made through Stripe, a PCI-DSS certified gateway, with strong customer authentication where required by payment-services law. The main payment instruments are accepted (credit and debit cards, digital wallets, PayPal where available). Shakadabra does not store card data.

6.3 Price and taxes

The Experience price is the one displayed on the Platform at the time of Booking, inclusive of VAT and any other applicable tax. Any price-reduction announcements indicate the lowest price applied in the previous 30 days, in accordance with the rules introduced by Legislative Decree 26/2023.

6.4 Provider payout

Payment to the Provider occurs via Stripe Connect, net of the 20% Marketplace Commission. Payout times follow Stripe standards (typically 2 to 7 business days, depending on country and account type).

7. Consumer right of withdrawal

7.1 General principle

An Explorer acting as a consumer has the right to withdraw from the contract within 14 days of the Booking date, pursuant to Articles 52 et seq. of the Italian Consumer Code. Withdrawal is exercised by sending a notice to [email protected] with the Booking details; the model form in Annex I, part B, of the Consumer Code may be used but is not mandatory. The refund is made within 14 days of receipt of the notice, on the same payment instrument used.

7.2 Exclusion for fixed-date Experiences

Pursuant to Art. 59(n) of the Italian Consumer Code, the right of withdrawal is excluded for service contracts relating to leisure activities that provide for a specific date or period of performance. Fixed-date or scheduled Experiences are therefore not subject to the right of withdrawal: the exclusion is clearly indicated on the Experience page before Booking. The cancellation conditions in Section 8, which may be more favourable, remain unaffected.

8. Cancellations and refunds

8.1 Provider cancellation policy

Each Experience has a cancellation policy defined by the Provider and indicated in the listing before Booking. Options include: free cancellation within a set deadline, cancellation with a penalty, no refund.

8.2 Cancellation by the Provider

If the Provider cancels a booked Experience, the Explorer is entitled to a full refund of the amount paid.

8.3 Force majeure

In case of force majeure (extreme weather, health restrictions, public-authority orders and the like) preventing delivery of the Experience, Provider and Explorer may agree on rescheduling to a later date, issuance of a voucher of equal value, or a full refund.

8.4 Dispute handling

Disputes between Explorer and Provider must be reported to Shakadabra within 7 days of the Experience date by writing to [email protected]. Shakadabra acts as a mediator in good faith and fairness, without substituting itself for the parties' final decision, save as set out in these Terms.

9. Commissions

9.1 Marketplace Commission (Provider)

Shakadabra applies a Marketplace Commission of 20% of the Experience value, automatically withheld at payout via Stripe Connect and shown separately in the Provider's reports.

9.2 B2B2C Referral Commission (Partner)

A B2B2C Partner that refers an Explorer via QR code or referral link accrues a commission equal to 30% of the Marketplace Commission actually collected by Shakadabra on every Booking transaction made by the referred Explorer, for 24 (twenty-four) months following the Explorer's registration. As of the effective date of these Terms, with a 20% Marketplace Commission, the B2B2C Referral Commission corresponds to 6% of the transaction value. Any change to the Marketplace Commission applies proportionally to the Referral Commission, the 30% share remaining unchanged. The commission applies to any Experience booked, in any city or country and of any category, is borne by Shakadabra and does not affect the price paid by the Explorer or the Provider's net payout.

9.3 Earn from Review Commission (authoring Explorer)

The Explorer who authored a Video Review that generates a Booking accrues a commission on the transaction value, according to the following cumulative tiers based on the total number of video reviews uploaded: 0 to 5 videos: 3%; 6 to 20 videos: 4%; 21 or more videos: 5%. The commission is borne by Shakadabra and does not affect the price paid by the booking Explorer or the Provider's payout.

9.4 Payment of Explorer and Partner commissions

Earn from Review and B2B2C referral commissions accumulate in the Internal Wallet and are paid out via PayPal under the following conditions: minimum payout threshold € 100.00; monthly frequency, by the 15th day of the month following threshold accrual; a valid linked PayPal account.

9.5 Tax aspects

Commissions earned by Explorers (Earn from Review) and B2B2C Partners (referral) constitute taxable income under applicable tax law. Each recipient is solely responsible for the tax and social-security obligations connected with their status (private individual, self-employed, professional, business) and personal situation. Shakadabra makes available, where applicable, the accounting documents and certifications required by law.

10. Video Reviews and community guidelines

10.1 Uploading videos

Explorers may upload Video Reviews (maximum 30 seconds) exclusively of Experiences actually booked and lived. Video Reviews enter Shakadabra's public feed (vertical format, scroll-based consumption), subject to automated and human moderation.

10.2 Community guidelines

Video Reviews must comply with the following rules: authentic content referring to a genuinely lived Experience; no offensive, discriminatory, violent or sexually explicit content, or content harming personal dignity; no infringement of third-party copyright (music, images, trademarks); no unauthorised third-party advertising; respect for the privacy of persons filmed (consent of those concerned).

10.3 Moderation

Shakadabra reserves the right to: decline publication of Video Reviews breaching the guidelines; remove published Video Reviews; suspend or cancel accounts responsible for serious or repeated breaches. Every restriction is communicated with the statement of reasons required by Art. 17 DSA (see Section 18). If a Video Review is removed, Earn from Review commissions already accrued remain vested, but the right to accrue further commissions from that video ceases.

11. Verified reviews and transparency

Only Explorers who have made and completed the related Booking through the Platform may publish Video Reviews: verification occurs through the technical association between account, paid Booking and uploaded content. Publishing fake reviews, reviews of experiences not actually lived, and buying or selling reviews are prohibited. Video Reviews may generate commissions for their author under the Earn from Review program: this circumstance is made recognisable to users through a specific indication on the content. This information is also provided for the purposes of the consumer-review rules introduced by Legislative Decree 26/2023.

12. Rights in Video Reviews

12.1 Ownership

Copyright in Video Reviews remains with the authoring Explorer.

12.2 Licence to Shakadabra

By uploading a Video Review, the Explorer grants Shakadabra a non-exclusive, royalty-free, worldwide, transferable and sublicensable licence, for the legal duration of copyright, covering the reproduction, distribution, communication to the public, making available, modification within technically necessary limits (format, trimming, automatic subtitles), translation and use of the Video Review: on the Platform, on Shakadabra's official channels (including social profiles) and in promotional and marketing materials.

12.3 Explorer warranties

The Explorer warrants that they hold all necessary rights in the uploaded content, that they have obtained the consent of the persons filmed where required by law, and that the content does not infringe third-party rights. The Explorer indemnifies Shakadabra against any third-party claim arising from publication of the Video Review.

13. Earn from Review system

13.1 How it works

The Explorer uploads a Video Review of a booked and lived Experience; the Video Review enters the public feed; when another Explorer views the video, books the same Experience and completes payment, the author accrues the commission, calculated using the tier corresponding to the total number of Video Reviews uploaded at the time of the generated Booking; the commission is credited to the Internal Wallet.

13.2 Permanence of the right

The Earn from Review commission is permanent: the Video Review continues to generate commissions for every new attributable Booking, even years after upload, until: removal by the author; removal by Shakadabra for breach of the guidelines; cancellation of the author's account; discontinuation of the Earn from Review service with prior notice.

13.3 Tracking and attribution

Attribution of the Booking to the Video Review occurs through technical tracking (video view, click on the Experience, completion of the Booking). Shakadabra applies industry-standard attribution rules (last-click or similar), with details available in the Explorer's dashboard.

13.4 Payment

Payment occurs via PayPal under the conditions in Section 9.4.

14. B2B2C referral system

14.1 How it works

The B2B2C Partner registers for free at provider.shakadabra.com, receives a unique QR code and a unique referral link, displays them at its premises (rooms, reception, tables, entrance, vehicles, printed materials) or sends them to its customers. When an Explorer scans the QR or uses the link and registers with Shakadabra, that Explorer is tracked as referred by the Partner: for 24 (twenty-four) months following registration, every Experience booked and completed by the Explorer, in any city or country and of any category, generates the commission set out in Section 9.2.

14.2 Tracking

Tracking is based on unique identifiers associated with the QR code or referral link. The attribution rule is "first touch": the first Partner generating the Explorer's registration retains attribution for the entire 24-month period.

14.3 Termination

The right to the referral commission ceases: at the end of the 24 months; upon cancellation of the Partner's account; upon serious breach of the Partner's obligations; upon cancellation of the Explorer's account.

14.4 Payment

Payment occurs via PayPal under the conditions in Section 9.4.

15. Provider obligations

The Provider undertakes to: publish Experiences consistent with what is actually delivered; provide accurate descriptions, authentic photos, correct prices and updated calendars; deliver the service with the diligence required of professional activity; comply with applicable law (administrative authorisations, licenses, safety, taxes, consumer protection); maintain insurance coverage adequate to the type of Experience; issue the tax documents (receipt, invoice) to the Explorer where required by law; manage communications with Explorers properly, including in case of cancellations or changes; not solicit Bookings outside the Platform for Experiences listed on the Platform; cooperate with Shakadabra in case of disputes or reports; comply with the GDPR with respect to the Explorer personal data received.

16. B2B2C Partner obligations

The B2B2C Partner undertakes to: display the Shakadabra QR code correctly and visibly, without alterations or overlays; not manipulate the referral system (self-referrals, fictitious registrations, code swapping); not use Shakadabra materials in unauthorised contexts or in ways harmful to the marketplace's image; not send spam or unsolicited communications using the Shakadabra brand; comply with applicable law (privacy, consumer, advertising); promptly communicate any change in its data. In case of breach, Shakadabra may suspend the Partner, void unpaid commission payments and cancel the account, without prejudice to compensation for damages.

17. Prohibited conduct

All Users are prohibited from: registering with false or third-party data; creating multiple accounts for manipulation purposes; committing fraud, manipulating the commission system, executing fictitious transactions; publishing fake reviews or reviews not based on real experiences; publishing illegal, offensive, discriminatory, violent or sexually explicit content, or content harmful to third-party rights; infringing copyright or trademarks; using the Platform for unfair competition or to copy data and content; using unauthorised automated software (bots, scrapers, crawlers); carrying out activities that compromise the security or integrity of the Platform; circumventing security, authentication or payment systems. In case of breach, Shakadabra may suspend or cancel the account, report to the authorities and seek compensation for damages.

18. Moderation, notices and measures (DSA)

Anyone may report content they consider illegal or contrary to these Terms via the "Report" button on videos and experiences or by writing to [email protected], following the procedure described on the DSA Information page (Art. 16 of Regulation (EU) 2022/2065). Notices are reviewed in a timely, diligent, non-arbitrary and objective manner, using automated tools and human review. Every restriction adopted (removal or demotion of content, suspension of monetisation, suspension or termination of the account) is communicated to the person concerned with a statement of reasons pursuant to Art. 17 DSA, indicating the available redress options. Complaints against moderation decisions may be submitted to [email protected]; the review is carried out with human oversight.

19. Shakadabra's liability

19.1 Limits

Shakadabra is not liable for: the quality, safety, legality, conformity with descriptions or actual availability of Experiences published by Providers; the conduct of Providers, Explorers or B2B2C Partners; damage suffered by Explorers during delivery of the Experience, save for wilful misconduct or gross negligence attributable to Shakadabra; Providers' non-compliance with tax, insurance or regulatory obligations; content published by Users (Video Reviews, reviews, comments), without prejudice to the liability regimes under Articles 4 to 10 DSA.

19.2 Force majeure

Shakadabra is not liable for failures due to force majeure (natural events, public-authority orders, network malfunctions, particularly serious cyberattacks, strikes and the like).

19.3 Service continuity

Shakadabra adopts reasonable measures to ensure Platform availability but does not guarantee 24/7 continuity. Scheduled maintenance windows may apply, communicated in advance where possible.

19.4 Quantitative cap

Save for wilful misconduct or gross negligence, Shakadabra's liability towards each User shall not exceed the total Marketplace Commissions actually collected by Shakadabra in connection with that User's relationships in the 12 months preceding the event. Nothing in these Terms excludes or limits the mandatory rights afforded to consumers by law, liability for death or personal injury, or liability in any case where it cannot be excluded or limited under mandatory rules.

20. Complaints and dispute resolution

20.1 Complaints

Users may submit complaints to Shakadabra by writing to [email protected]. Shakadabra undertakes to reply within 15 business days.

20.2 Alternative dispute resolution

For disputes with consumers, the alternative dispute resolution (ADR) tools provided for by Articles 141 et seq. of the Italian Consumer Code apply, through the competent ADR bodies. The European online dispute resolution (ODR) platform established by Regulation (EU) 524/2013 was discontinued with effect from 20 July 2025 by Regulation (EU) 2024/3228 and is no longer available. For disputes concerning content-moderation decisions, users may also refer the matter to out-of-court dispute settlement bodies certified under Art. 21 DSA, where established.

21. Jurisdiction

21.1 Disputes with consumers

For disputes between Shakadabra and an Explorer acting as a consumer, exclusive jurisdiction lies with the court of the consumer's place of residence or domicile, pursuant to Art. 66-bis of the Italian Consumer Code.

21.2 Disputes with Providers and B2B2C Partners

For disputes between Shakadabra and Providers or B2B2C Partners, and generally for commercial disputes, exclusive jurisdiction lies with the Court of Palermo.

22. Governing law

These Terms are governed by Italian law. The mandatory consumer-protection provisions of the law of the consumer Explorer's country of habitual residence remain unaffected, pursuant to Regulation (EC) 593/2008 (Rome I).

23. Changes to the Terms

23.1 Right to amend

Shakadabra reserves the right to amend these Terms at any time, including for: regulatory updates, business-model evolution, introduction of new features, updates to commissions or economic conditions.

23.2 Notice

Changes are communicated with at least 30 days' notice: by e-mail to the registered address, via in-app notification where technically available, and by publication of the new version on the Platform.

23.3 Effects

For business Users (Providers and B2B2C Partners) the notice period is consistent with Regulation (EU) 2019/1150. Use of the Platform after the effective date of the changes constitutes acceptance of the updated Terms. A User who does not accept may stop using the Platform and cancel the account under Section 24.

24. Account termination

24.1 Termination by the User

The User may request cancellation of the account at any time, from the app or portal settings or by writing to [email protected]. Cancellation entails: inability to access the account; removal of personal data according to the Privacy Policy criteria, save for retention obligations; settlement of accrued commissions once the minimum threshold is met; removal of published Video Reviews upon the author's request. Obligations already perfected remain in force (pending Bookings, issued invoices, warranties and the like).

24.2 Termination by Shakadabra

Shakadabra may suspend or cancel the account in case of: breach of the Terms; fraudulent or harmful behaviour; the User's non-compliance with legal obligations; reasoned requests by competent authorities. Termination is communicated to the User with the related reasons, except where the law prevents it.

25. Final provisions

25.1 Communications

Any formal communication to Shakadabra must be sent to: PEC [email protected]; e-mail [email protected]; postal address Shakadabra S.r.l., Via Velasquez 19, 90141 Palermo (PA), Italy. Shakadabra's communications to the User are sent to the e-mail address recorded in the account.

25.2 Assignment

Shakadabra may assign its contractual position or individual rights and obligations to third parties, including in extraordinary transactions, by giving notice to the User. The User may assign their position only with Shakadabra's written consent.

25.3 Tolerance

Any tolerance by Shakadabra of User conduct in breach of these Terms does not constitute a waiver of the related rights.

25.4 Severability

Any invalidity or ineffectiveness of a clause shall not entail the invalidity of the remaining clauses, which continue to apply.

25.5 Language

These Terms are drafted in Italian. Any translation is provided for convenience only: in case of discrepancies, the Italian version prevails.

25.6 Main regulatory references

Italian Civil Code; Legislative Decree 70/2003 (e-commerce); Legislative Decree 206/2005 (Consumer Code), as amended by Legislative Decree 170/2021 and Legislative Decree 26/2023; Regulation (EU) 2016/679 (GDPR) and Legislative Decree 196/2003 (Privacy Code); Regulation (EU) 2022/2065 (Digital Services Act); Regulation (EU) 2019/1150; Regulation (EC) 593/2008 (Rome I).

25.7 Acceptance and specific approval

Use of the Platform constitutes full acceptance of these Terms. Pursuant to Articles 1341 and 1342 of the Italian Civil Code, the User declares to have read and specifically approved the clauses on: limitations of liability (Section 19); moderation, notices and measures (Section 18); jurisdiction for Providers and B2B2C Partners (Section 21.2); changes to the Terms (Section 23); account termination by Shakadabra (Section 24.2); assignment of the contract (Section 25.2).